4. Delivery & Carriage Charges
Goods will be dispatched from our warehouse within 3 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.11.
We aim to dispatch goods within 3 working days of receiving your order. Shipping times depend on the performance of the parcel service carrying the goods. We ship using express services, which require a signature upon delivery. Deliveries may be delayed in accordance with point 4.13.
Your order may arrive in more than one delivery.
We deliver internationally, except to countries where the United Kingdom holds applicable trade restrictions. You are responsible for checking this before placing an order.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order.
Disposal of packing materials is your responsibility.
If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to firstname.lastname@example.org within two working days of delivery of the items.
If the goods are lost or damaged please report this to us within two working days from the delivery day.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.